Office managers can manage the whole company phone system from the Voice Portal.
Steps
- Log in to the Voice Portal with your own login. See "Logging in to the Voice Portal."
- The Office Manager view opens on its own. You'll see the company Home page with live calls and system statistics.
Don't see the company Home page? Your login doesn't have office manager access. Call UnaDial support if you need it.
Your own extension
To check your own voicemail, answering rules, or phones, click your name in the top-right corner, then click My Account. To get back to the company view, click Manage Organization in the top-right corner.
What's on the menu bar
- Home – live calls and system statistics
- Users – add, change, and import users
- Auto Attendants – your phone menus
- Call Queues – waiting lines for groups like sales and support, plus their agents
- Time Frames – your company's open hours, closed hours, and holidays
- Music On Hold – what callers hear on hold
- Inventory – your phone numbers, texting (SMS) numbers, phones, and fax accounts, on the Phone Numbers, SMS Numbers, Phone Hardware, and Fax Accounts tabs
- Call History – call logs you can filter and export
The Apps menu (top-right) has your communication tools: User Portal, Attendant Console, SNAP.GO Webphone, SNAP.HD Meetings, and SNAP.IQ Analytics.
Clicking your name (top-right) shows My Account, Messages, and Log Out.
Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.