Choose where each of your phone numbers rings. The list shows each Phone Number, its Treatment (where it goes), its Destination, and any Notes.
Open your numbers
In the Office Manager view, click Inventory, then the Phone Numbers tab.
Find a number
Click Filters, search by number, site, where it goes (Treatment), or destination, then click Filter.
Change where a number goes
- Click the phone number.
- Choose a Treatment:
- User – rings a person
- Fax Server – goes to a fax line
- Conference – goes to a conference
- Call queue – goes to a queue
- Voicemail – goes to someone's voicemail
- Auto Attendant – goes to a phone menu
- Available Number – not in use
- Set the other options as needed:
- Enable Time Frames – lets the number be reached during the time frames you turn on
- User – the user this number belongs to
- Caller ID Prefix – text added to the caller ID, like "SALES"
- Notes
- Click Save.
Export
Click Export to download your numbers as a CSV file for Excel.
Important: Changing a number's treatment changes where callers go. Double-check before you save.
Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.