- Think about your callers. Do they usually know who they want, or just what they need, like sales or billing?
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If they know who they want, offer:
- "Dial your party's extension at any time."
- "Press [number] for a dial-by-name directory."
- "Press [number] for the first available person."
- "Press 1 for Bob, 2 for Susan…" works for small teams but gets long fast.
- If they need a department, offer: "For sales, press 1. For customer service, press 2. For accounting, press 3."
- Keep greetings short. Don't pack in hours, directions, and fax numbers. Put that information behind a "Play Message" option instead.
Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.