Setting up holiday hours

Holiday hours take two steps: create the holiday time frame, then tell each user's answering rules what to do during it.

Step 1: Create the holiday time frame

1. In the Office Manager view, click Time Frames.
2. Click Add Time Frame, or click the name of an existing holiday time frame to edit it.
3. Give it a name, like "Thanksgiving," choose Specific dates or ranges, and pick the dates. (You can't rename a time frame later.)
4. Click Save.

Step 2: Add it to each user's answering rules

1. Click Users, then click the name of a user who needs the holiday hours.
2. Click Answering Rules.
3. If the holiday time frame isn't already there, click Add Rule.
4. In the Time Frame list, choose your holiday time frame.
5. Choose what happens to calls, like Do Not Disturb or forwarding. See "Managing a user's answering rules."
6. Click Save.
7. Drag the holiday rule to the top of the list so it wins over your regular hours, then click Save.

Repeat Step 2 for each user who needs it.

Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.