Giving an extension to a new employee

When a new employee takes over someone's extension, update it instead of creating a new one.

Steps

1. In the Office Manager view, click Users.
2. Click the name of the person being replaced.
3. On the Profile tab, change the name and department, then click Save.
4. To clear out the old mailbox, click the Voicemail tab. In the Data section, click Clear data, click Yes to confirm, then click Save.

Email and password

The account's email address is shown on the Advanced tab. If it needs to change for the new employee, call UnaDial support. Once the email is right, the new employee sets their own password with Forgot Password on the login page.

Good to know: Clear data deletes all messages, greetings, and the name recording in that mailbox. The new employee should record their own greeting and name next.

Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.