Fixing call quality problems in UC+

    UC+ uses your phone's internet connection for every call. Most problems, like choppy sound or dropped calls, come from a weak connection.

    Step 1: Check your connection

    Make sure you have a strong, stable connection. Try switching to a good Wi-Fi network.

    Step 2: Still having trouble? Send us your log

    1. Tap Keypad in the main menu, then the gear icon.
    2. Tap Sip Log, then Share.
    3. Choose Other, then Mail.
    4. Send the email to support@unadial.com with the log file attached, and tell us what's happening, like "choppy sound on outgoing calls."

    The log shows us exactly what the app was doing, so we can find the problem faster.

    Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.

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