Sending and receiving text messages (SMS) in the Voice Portal

    You can send and receive text messages (SMS) with your UnaDial business number from the Voice Portal. Customers see your business number, not your personal cell number.

    Before you start: Texting has to be turned on for your number by UnaDial. If you can't send texts, or your business number isn't in the Send SMS using list, call UnaDial support and we'll check it for you.

    Find your texts

    1. Log in to the Voice Portal. See "Logging in to the Voice Portal."
    2. Click Messages at the top.
    3. Click the Chat and SMS tab.

    The Chat and SMS tab in the Voice Portal, with the New Conversation button at the top right

    You'll see a list of your conversations, newest first. Each row shows who the conversation is with, the last message, and the date.

    • A row with a phone icon is a text message conversation.
    • A row with a person icon is a chat with a co-worker.
    • A text sent to more than one person shows all of their numbers on one row.

    Send a new text

    1. On the Chat and SMS tab, click New Conversation at the top right. A small window opens at the bottom of the screen.
    2. In the Search or enter a new number box, type the phone number you want to text. You can also search for one of your contacts here.
    3. At the bottom of the window, check Send SMS using. This is the number your text comes from. If your company has more than one texting number, click it to choose a different one.
    4. Type your message in the Send a message... box and send it.

    The New Conversation window, with the number box at the top and Send SMS using at the bottom

    Read and reply to a text

    1. Click a conversation in the list. It opens in a chat window at the bottom right of the screen.
    2. Type your reply in the Send a message... box at the bottom and send it.

    A conversation open in the chat window, with the Send a message box at the bottom

    You can also click the Reply arrow on the right side of a row to open that conversation.

    In the chat window:

    • The phone icon at the top calls that number.
    • Click _ to shrink the window, or x to close it.

    Delete a conversation

    Click the red X on the right side of the row.

    Good to know: Click the refresh button at the top right of the Messages bar to check for new texts.

    Need texting turned on for another number? Call UnaDial support at 833-651-DIAL.

    Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.

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