When the Voice Portal is open, it shows your calls on screen so you can see who's calling and manage the call.
Incoming calls
A window pops up with the caller's name and number, plus Reject and Answer buttons.
- Reject sends the call to voicemail, if you have it.
- Answer may not show up, depending on your desk phone model.
During a call
The call window shows the caller ID and how long you've been talking. The buttons at the bottom let you:
- put the call on hold
- hang up
- transfer the call. A box appears where you type the extension.
Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.