Can't connect
- Check that you're connected to the internet. Try opening any website.
- Check the server or web portal address against your Welcome Email. One wrong letter will stop it from working.
- Make sure your username is typed exactly as it appears in your Welcome Email.
- If your password expired, change it. See "Changing your Remote Desktop password."
A security certificate warning appears
Don't click past it. Call UnaDial support so we can check it.
Something looks stuck
Try Disconnect, then connect again. Your apps keep running, so you won't lose your work. If that doesn't help, save what you can and Log off, then sign in again. See "Disconnecting vs. logging off."
Keep the app up to date
- Windows: in the app's settings, click Check for updates now.
- Mac, iPhone, iPad, and Android: updates come through the App Store or Google Play.
Still stuck? Call UnaDial support and tell us which device you're using and what you see on the screen.
Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.