Your name, time zone, directory listing, and caller ID are set on your account by your office manager or UnaDial.
Name, time zone, and directory
If your name is spelled wrong, your time zone is off, or you want to change whether you're listed in the company directory, ask your office manager. Your last name matters: the dial-by-name directory uses it.
Caller ID
- Caller ID – the number people see when you call.
- Emergency Caller ID – the number a 911 dispatcher sees. It must be registered to the address where you work.
If either one looks wrong, call UnaDial support right away, especially the Emergency Caller ID.
Your password
Forgot your Voice Portal password? Use the Forgot Password link on the login page. The reset email goes to the email address on your account.
Your voicemail passcode is separate. To change it, log in to your mailbox by phone and press 5, then 1. See "Your voicemail phone menu."
Important: Pick a password that's hard to guess. UnaDial will never call you to ask for your password.
Need a hand? Call UnaDial support at 833-651-DIAL (833-651-3425) or email support@unadial.com.